Who We’re Looking For

• Someone who enjoys working with clients and building sustainable relationships.
• A strong problem-solver with a high sense of ownership and responsibility.
• Customer-centric individuals who prioritize client satisfaction and experience.
• Professionals who aspire to grow into roles such as Client Success Manager, Account Manager, or Customer Experience Lead in the future.
• Honest, proactive, and passionate about their work.

Key Responsibilities

• Act as the primary point of contact for clients throughout the partnership lifecycle.
• Build and maintain strong relationships with clients to ensure satisfaction and long-term retention.
• Collaborate closely with internal teams (Sales, Product, Technical, and Operations) to ensure smooth implementation and resolve arising issues.
• Support the client onboarding process, guiding clients in adopting and effectively utilizing products and services.
• Monitor client performance, feedback, and satisfaction levels to continuously improve service experience.
• Proactively identify opportunities for upselling, cross-selling, and account expansion with existing clients.
• Track project progress and ensure deliverables are completed according to commitments.
• Prepare regular reports on client status and customer success performance.

Requirements

• 3+ years of experience in Client Success, Customer Success, Account Management, Business Development, or Customer Service roles.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple clients and organize work effectively.
• A customer-centric mindset with strong follow-up skills.
• Ability to work independently and collaborate across cross-functional teams.
• Prior experience in IT/Software/SaaS/Odoo/Website Development is highly preferred.
• Fluent English communication skills (both spoken and written).

Benefits

• Competitive base salary + attractive bonus.
• Opportunity to work on new product launches in a high-potential market.
• Comprehensive training on product knowledge, sales techniques, and technology.
• Open and collaborative working environment that values initiative and creativity.
• Social and unemployment insurance coverage in accordance with Vietnamese Labor Law, plus Bao Viet Insurance.
• Annual leave entitlement in compliance with Vietnamese Labor Law.
• 13th-month salary and annual salary review.
• Bonuses for public holidays.
• Monthly team-party activities.
• Skill development through e-learning, workshops, and more.
• Office perks including fruit, tea, coffee, birthday gifts, and access to books.
• Access to a PlayStation 5 gaming console in the office.