Key Responsibilities

• Serve as the primary point of contact for clients throughout their journey with the company.
• Build and maintain strong, long-term relationships with customers.
• Understand clients’ business needs and provide appropriate solutions and recommendations.
• Coordinate with internal teams (Business Development, Product, Development, and Support) to ensure successful project delivery.
• Conduct product demonstrations, onboarding sessions, and user training when required.
• Monitor customer satisfaction and proactively resolve issues or concerns.
• Follow up regularly with clients to ensure product adoption and continued success.
• Gather customer feedback and collaborate with internal teams to improve products and services.
• Prepare reports on customer engagement, retention, and satisfaction.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.
• Good command of English, both written and spoken.
• Friendly, positive, and outgoing personality with strong interpersonal skills.
• Excellent communication, presentation, and problem-solving abilities.
• Customer-oriented mindset with a passion for helping clients succeed.
• Ability to manage multiple clients and projects simultaneously.
• Proactive, responsible, and able to work independently.

Preferred Qualifications

• Experience in Client Success, Account Management, Customer Service, or related roles.
• Experience working in the software industry, SaaS, IT services, or software outsourcing is highly preferred.
• Knowledge of software development processes and digital transformation projects is an advantage.

Benefits

• Performance-based bonuses, project bonuses, and attractive commissions.
• 13th-month salary along with Holiday and New Year bonuses.
• Annual salary reviews and performance appraisals.
• Full coverage of Social, Health, and Unemployment Insurance in accordance with Labor Law regulations.
• Full entitlement to paid annual leave per statutory regulations.
• Open, flexible work environment that fosters creativity.
• Clear career path and transparent performance evaluation.
• Free tea, coffee, and snacks at the office.
• Entertainment and relaxation zone equipped with a PlayStation 5 (PS5).
• Team parties, company trips, and internal team-bonding events.