We are looking for a highly skilled and experienced Customer Success who can communicate fluently or natively in English. This role is crucial in delivering excellent support experiences to our international clients.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, or live chat in English.
• Act as a liaison between customers and internal teams to ensure smooth resolution of issues.
• Document support tickets accurately and provide timely follow-ups.
• Mentor and support junior team members, promoting best practices.
• Provide feedback to the product or technical teams based on customer interactions.
• Contribute to the development of internal knowledge bases and FAQs.

Requirements

• Proven experience in customer service, ideally in a senior or lead role (CSE level 6–9 or equivalent).
• Excellent command of spoken and written English is required.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively.
• Flexibility to work in different time zones if needed.

Nice-to-have

• Experience in SaaS, e-commerce, or tech-related customer support.
• Additional language skills are a plus.
• Background in training or onboarding new customer service staff.

Benefits

• Social and unemployment insurance coverage as per Vietnamese Labor Law; Bao Viet Insurance.
• Annual leave entitlement in accordance with the Vietnamese Labor Law.
• 13th-month salary and annual salary review.
• Bonuses for public holidays.
• Monthly team-party activities.
• Skill development through e-learning, workshops, and more.
• Office perks including fruit, tea, and coffee, birthday gifts, and access to books.
• Access to a PlayStation 5 gaming console in the office.